STTOKE Hydrate + Cap End

JA2 commits to post the order within 2 business day of receiving cleared payment. Please find below the estimated delivery time frame as provided by our shipping partners from time of dispatch: 

• FREE Click & Collect (Macgregor QLD 4109)
• FREE Shipping on selected items
• Standard Shipping $12.95 (AustPost or CourierPlease)*
• Free Shipping when you spend $219.00 or over*

*Exclude large & bulky products and rural area, which will be calculate seperately.

Freight for Large Item (Per Item): 

• Brisbane Metro $12.95
• Syd / Melb / SA Metro $17.95
• Perth Metro $27.95
• Other Location (TBC)

Freight for Bulky Item (Per Item):

• Brisbane Metro $12.95
• Syd / Melb Metro $27.95
• Perth Metro $54.95
• Other Location (TBC)

Rural area:

• We calculate rural area freight using postcode
• Shipping quote will be provided in 1-2 business days. 
• Pleas refer to this page to check if you are living in a rural area https://bit.ly/2YRLbIm

New Zealand International Shipping (Flat Rate) AUD $20

Other International Shipping - please contact us

*Currency: AUD$
*Some delivery options might not be available in your area. We will be in contact with alternative options if that happens.

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Preorder Products:

Any preorder product on our website will be labeled with "Preorder" along with the estimated arrival date. The product image will also feature a small icon indicating its preorder status. Shipping from oversea can sometimes take longer, but you can always refer to your order confirmation email for details.

Occasionally, there may be delays in receiving preorder products. These delays can be due to various reasons such as:

• Adverse weather conditions
• Port strikes
• Flight or cargo ship cancellations
• Suppliers running out of stock unexpectedly, requiring additional time to restock
• Other unforeseen circumstances

Many of these factors are beyond JA2's control. In the event of a delay, we will promptly send an email and post updates to keep everyone informed.

Please note that the estimated arrival date refers to when the preorder product is expected to arrive at the JA2 Brisbane warehouse. Once received, our team typically needs 1-3 business days to process, pack, and ship the orders. If your order requires shipping, please account for the additional time for domestic delivery within Australia.

To find the estimated transit time, here’s the link to the CouriersPlease shipping company: CouriersPlease Domestic Parcels

Keep in mind that domestic shipping may also encounter delays due to the above-mentioned reasons. If you have an urgent need or are sending a gift, feel free to message our team. We will do our best to prioritize and expedite your order.

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RETURNS

Enjoy our 30 days Money Back Guarantee.

The return policy lasts 30 days (Starting from store dispatch date to customer dispatch date). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

WARRANTY RETURN

We will cover the return shipping cost if the product is under warranty and the product was original shipped to the customer, We will not cover the shipping cost if the item was collected from our store. Depend on the product & warranty condition you might not need to return the item, we might provide replacement  part(s) instead*. 

Additional non-returnable items:

* Gift cards

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.(Please do not send your purchase back to the manufacturer)

There are certain situations where only partial refunds are granted:

* Obvious signs of use and packaging has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment and will receive a refund in a maximum of 30 business days

 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at serve@ja2go.com.

Sale items

Only regular priced items may be refunded, unfortunately clearance & sale items cannot be refunded/exchange.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at serve@ja2go.com and send your item to: U4/579 Kessels Rd, Macgregor QLD 4109, Australia.

**We can’t guarantee that the product packaging will be well preserved in the delivery process. Unless the product’s function has been affected, damaged packaging are not eligible for refunds.**

Shipping

To return your product, you should mail your product to: U4/579 Kessels Rd, Macgregor QLD 4109, Australia.

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable unless the product is damaged and is returned for exchange/refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Also, please keep your proof of shipment in case it is required for refund process.

Please ensure that the return product is packed safely. Full refund/ exchange is not eligible if the product is damaged when we receive it.

 Thank you for purchasing with us!